Refund Policy

Bot Agent Refund Policy

Thank you for shopping at Bot Agent!

We offer refund and/or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Digital Products (**) Bot Agent honors refund request for non-tangible (digital) products under the following exceptional circumstances:

• Digital Product “not as described" – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on Bot Agent’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.

• Major or Critical Defects – Bot Agent tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Bot Agent reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.